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Support

Real people answer. Here is how to reach us — and what to do first if it is urgent.

Last updated

Support is not a crisis service.

We answer email during business hours and cannot respond in an emergency. If you or someone else is in immediate danger, call 911 (US) or your local emergency number. If you are in crisis or thinking about suicide, call or text 988 — the Suicide & Crisis Lifeline (US), free, 24/7.

Call 988

Email us

support@fasterscale.app — we reply within 1–2 business days.

To help us help you quickly, include:

  • The username or email address on your account.
  • What you were trying to do, and what happened instead.
  • Whether you were on iPhone, Android or the web, and roughly when it happened.

Please do not include other people’s check-ins or messages in your email; describe the situation instead.

Common questions

The FAQ on our home page covers privacy, groups, plans and pricing. A few quick answers:

  • Can’t sign in? Use “Forgot password” on the sign-in page. If you no longer have access to the email address on your account, email us.
  • Billing, receipts or cancelling? Everything is under Account → Subscription on the web. Subscriptions are never sold through the App Store or Google Play.
  • Not seeing a group you expected? Groups are invitation-only — ask the group’s leader to invite you.
  • Too many emails? Every group notification has an unsubscribe link, and you can change reminders in your settings.

Report abuse or a problem in a group

Groups only work when they are safe. If someone is harassing, threatening or impersonating people, or posting content that does not belong there:

  1. In the app, open the message and choose Report. You can also Block the person so you no longer see their messages.
  2. Tell your group leader — leaders can remove anyone from the group.
  3. Email support@fasterscale.app with the group name and what happened. We look into every report and will tell you what we did.

Your account and your data

  • Take a break or delete your account: see Delete your account for the in-app and web steps, and what each option does.
  • What we collect and who can see it: our Privacy Policy.
  • A copy of your data: email us from the address on your account.

Programs and organizations

Questions about a program application, nonprofit verification, sponsorship, seats or invoices: email support@fasterscale.app with your program or organization name.

Report a security issue

If you have found a vulnerability, email support@fasterscale.app with “Security” in the subject line. Please give us a chance to fix it before sharing it publicly. Thank you.